Returns & Exchanges
At Monkey Pen, we want you to love your new look, which is why we offer a hassle-free 30-day return policy for all unworn apparel with original tags attached. If your fit isn't quite right, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the unworn garments in their original packaging, ensuring all Monkey Pen branded tags and labels remain intact.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing