Frequently Asked Questions
Everything you need to know about shopping with Monkey Pen.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International delivery times vary by location, usually arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your exchange or refund process.
How do I find my correct size?
Each product page features a detailed size guide. We recommend measuring your favorite fitting garment and comparing it to our charts for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.
Are your materials sustainably sourced?
At Monkey Pen, we prioritize high-quality fabrics and ethical manufacturing. We are committed to increasing our use of organic cotton and recycled materials in every new collection.
Can I track my order?
Yes! Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's journey in real-time.